Accessibility Statement

Our Commitment to Accessibility

Hookah Vault is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to Support Accessibility

Hookah Vault takes the following measures to ensure accessibility of our e-commerce website:

  • Include accessibility as part of our mission statement.
  • Integrate accessibility into our procurement practices.
  • Provide ongoing accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Hookah Vault's e-commerce website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Hookah Vault’s e-commerce website. Please let us know if you encounter accessibility barriers:

  • Email: info@hookahvault.com
  • Phone: (626) 414-7588
  • Postal address: 1310 S. Beach Blvd #1044 La Habra, CA 90631

We try to respond to feedback within seven business days.

Technical Specifications

Hookah Vault's e-commerce website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

- HTML

- WAI-ARIA

- CSS

- JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of Hookah Vault's e-commerce website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Hookah Vault's e-commerce website:

  • Some third-party plugins may not fully conform to accessibility standards. We monitor user feedback and will work with vendors to address these issues.

Assessment Approach

Hookah Vault assessed the accessibility of our e-commerce website by the following approaches:

  • Self-evaluation

Formal Complaints

We aim to respond to accessibility feedback within [number] business days and to propose a solution within seven business days. You are entitled to escalate a complaint to [name of enforcing body], should you be dissatisfied with our response to you.

 

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This statement was last updated on July 2, 2024.